Simply browse our store, select the product you want, choose the correct device model if applicable, and click Add to Cart. You can then proceed to checkout and complete your order using one of our secure payment methods.

Orders are typically processed within 0–2 business days. Delivery times depend on the shipping method selected at checkout and generally range between 5–11 business days within the United States.

We offer multiple shipping options during checkout, including:

• Free Standard Shipping
• Insured Shipping + Priority Processing
• Priority Express Shipping

Shipping times and costs are displayed during checkout before completing your purchase.

See Shipping Policy.

Shipping costs depend on the shipping method selected at checkout.

We currently offer:

• Free Standard Shipping on all orders
• Insured Shipping + Priority Processing for $4.95 USD
• Priority Express Shipping for $9.95 USD

All available shipping options and costs are clearly displayed during checkout.

If your order has not yet been processed for shipment, we may be able to modify or cancel it. Please contact our support team as soon as possible after placing the order.

Each product page clearly indicates the device models that the case is designed for. Please ensure you select the correct model when placing your order.

No. CasePrestige is an independent brand and is not affiliated with or endorsed by Apple Inc. References to device names such as iPhone are used solely to indicate product compatibility.

All prices on our website are displayed in U.S. Dollars (USD).

Applicable taxes may be included or calculated at checkout depending on your shipping location.

We accept several secure payment methods including:

• Visa
• MasterCard
• PayPal
• Apple Pay
• Google Pay

All payments are processed through secure payment providers.

See Payment Policy.

To initiate a return, please contact our support team with your order number and reason for return. If your request is approved, we will provide detailed return instructions.

See Return and Refund Policy.

We offer a 90-day return window starting from the date your item was delivered.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number so you can monitor your delivery.

See Track Your Order page.

Tracking updates may take 24–48 hours to appear after shipment. If tracking has not updated after this period, please contact our support team.

You can reach our support team by email or through the contact form available on our website.

Email: support@caseprestige.com

Phone Number: +1 917 352 8240

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.

See Contact Us page.