Privacy Policy

Last Updated: April 3, 2026

This Privacy Policy describes how CasePrestige (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from caseprestige.com (the “Site”) or otherwise communicate with us. Our store is hosted on Shopify, which enables us to provide the Site and related services (the “Services”). If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you. Depending on how you interact with the Services, we may collect the following categories of personal information:

• Contact details: name, email address, phone number, billing address, shipping address.
  
• Order and transaction information: items viewed, added to cart, purchased, returned, exchanged, or canceled, and order history.
  
• Payment information: payment method details and transaction confirmations. Payment processing is handled by secure third-party payment providers such as Airwallex and PayPal. We do not store full payment card details.
• Account information: login credentials and account preferences (if you create an account).
  
• Customer support communications: information you provide when contacting us (for example, emails, messages, or return requests).
  
• Device and usage information: IP address, device identifiers, browser type, pages viewed, and interaction data.
  
• Cookies and similar technologies: data collected automatically to support site functionality, analytics, and advertising preferences.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you when you place an order, create an account, subscribe to emails, fill out forms, or contact us.
  
• Automatically through your use of the Services, including through cookies and similar technologies.
  
• From Shopify and service providers that support the Services (for example, hosting, payment processing, analytics, fraud prevention, fulfillment, shipping, email delivery, and customer support tools).
  
• From advertising and marketing partners where permitted by law and subject to your settings and choices.

How We Use Your Personal Information

We use your personal information to:

• Provide and operate the Services, including processing payments, fulfilling orders, shipping products, handling returns and refunds, and communicating about your purchase.
  
• Maintain and manage your account and preferences (if applicable).
  
• Provide customer support and respond to inquiries.
  
• Improve and optimize our Site, including analytics, troubleshooting, and performance monitoring.
  
• Prevent fraud, protect our business, and maintain the security of the Services.
  
• Send marketing communications where permitted, and show advertising that may be relevant to you based on your interactions with the Site. You can opt out of marketing emails at any time by using the unsubscribe link in our emails.
  
• Comply with legal obligations and enforce our terms and policies.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate purposes, including:

• Shopify, to host our store and provide the Services.
  
• Payment processors, to process transactions securely.
  
• Fulfillment and shipping partners, to deliver your order and provide tracking.
  
• Service providers who help us operate our business (for example, analytics, advertising, email delivery, customer support, fraud prevention, and cloud storage).
  
• Authorities or other parties where required by law, to respond to lawful requests, protect rights and safety, investigate fraud, or enforce our terms.
  
• In connection with a business transaction such as a merger, acquisition, restructuring, or sale of assets, where personal information may be transferred as part of that process.

Advertising and Analytics

We may use cookies and similar technologies to operate the Site, remember preferences, measure performance, and support advertising. Depending on your location and settings, you may be able to control cookie preferences through our cookie banner or your browser settings.

You may also opt out of certain targeted advertising by using industry opt-out tools and settings provided by platforms (for example, Google and Meta) and by adjusting your device or browser settings.

Shopify and Shopify-Enhanced Features

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve Shopify’s services. In some cases, Shopify may use certain information to help merchants (including us) understand performance and improve operations. To learn more about how Shopify uses personal information and any options you may have, you can review Shopify’s privacy resources at https://privacy.shopify.com.

Third-Party Websites and Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy or security practices of third parties. We encourage you to review their policies before providing personal information.

Children’s Privacy

The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.

Security and Retention

We take reasonable measures to protect personal information, but no method of transmission or storage is 100% secure. We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including to fulfill orders, provide support, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, such as the right to request access, correction, deletion, or portability. These rights are not absolute and may be subject to legal exceptions.

You may submit a request by contacting us using the details below. We may need to verify your identity before responding. We will not discriminate against you for exercising your rights.

International Transfers

We may transfer, store, and process personal information outside your country of residence, including in locations where Shopify, our service providers, and fulfillment partners operate. Where required by law (for example, for transfers from the EEA/UK), we rely on recognized transfer mechanisms such as Standard Contractual Clauses or other lawful bases.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last Updated” date. Your continued use of the Services after changes are posted constitutes acceptance of the updated policy.

Contact Information

Store Name: CasePrestige

Company Name: MINDSHIFT LABS LIMITED

Company Number: 78005753

Company Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, 000000, Hong Kong

Email: support@caseprestige.com

Phone Number: +1 917 352 8240

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.