Shipping Policy

Shipping Policy

Last Updated: April 3, 2026

We currently ship within the United States. All shipping costs and delivery estimates are clearly displayed at checkout before payment is completed. Orders are fulfilled from our U.S. fulfillment partner and shipped via trusted national carriers.

Shipping Options & Costs

Within the United States:

• Free Standard Shipping — $0.00 USD on all orders
  
• Insured Shipping + Priority Processing — $4.95 USD
  
• Priority Express Shipping — $9.95 USD

Orders selecting “Insured Shipping + Priority Processing” or “Priority Express Shipping” are prioritized within our internal processing workflow and include shipping protection coverage.

Order Processing

• Order Cut-off Time: 12:00 PM Eastern Time (EST/EDT)
  
• Processing Time: 0–2 business days
  
• Orders are processed Monday–Friday (excluding public holidays)

Orders placed after the cut-off time will be processed the next business day.

Delivery Timeframes

Free Standard Shipping

• Processing Time: 0–2 business days
  
• Transit Time: 7–9 business days
  
• Total Delivery Time: 7–11 business days

Insured Shipping + Priority Processing

• Processing Time: 0–2 business days
  
• Transit Time: 6–8 business days
  
• Total Delivery Time: 6–10 business days

Priority Express Shipping

• Processing Time: 0–2 business days
  
• Transit Time: 5–7 business days
  
• Total Delivery Time: 5–9 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather conditions, or circumstances beyond our control.

Shipping Restrictions

We do not ship to PO Boxes, APO/FPO/DPO addresses, or restricted areas.

Lost or Damaged Packages

If your package arrives damaged or does not arrive within the expected delivery timeframe, please contact us at support@caseprestige.com

We will assist in investigating the issue with the carrier and work toward a resolution.

Failed Delivery or Incorrect Address

If a package is returned due to an incorrect or incomplete address provided at checkout, we will contact you to arrange reshipment. Additional shipping fees may apply.

Contact Information

Store Name: CasePrestige

Company Name: MINDSHIFT LABS LIMITED

Company Number: 78005753

Company Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, 000000, Hong Kong

Email: support@caseprestige.com

Phone Number: +1 917 352 8240

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.