Premium iPhone Case MagSafe Compatible Magnetic Protective Cover Military Armor Metal Frame Dual Layer Shockproof 360° Full Protection Tempered Glass Front Back Rugged Design

Shipping Policy

Last Updated: April 3, 2026

We currently ship within the United States. All shipping costs and delivery estimates are clearly displayed at checkout before payment is completed. Orders are fulfilled from our U.S. fulfillment partner and shipped via trusted national carriers.

Shipping Options & Costs

Within the United States:

• Free Standard Shipping — $0.00 USD on all orders
  
• Insured Shipping + Priority Processing — $4.95 USD
  
• Priority Express Shipping — $9.95 USD

Orders selecting “Insured Shipping + Priority Processing” or “Priority Express Shipping” are prioritized within our internal processing workflow and include shipping protection coverage.

Order Processing

• Order Cut-off Time: 12:00 PM Eastern Time (EST/EDT)
  
• Processing Time: 0–2 business days
  
• Orders are processed Monday–Friday (excluding public holidays)

Orders placed after the cut-off time will be processed the next business day.

Delivery Timeframes

Free Standard Shipping

• Processing Time: 0–2 business days
  
• Transit Time: 7–9 business days
  
• Total Delivery Time: 7–11 business days

Insured Shipping + Priority Processing

• Processing Time: 0–2 business days
  
• Transit Time: 6–8 business days
  
• Total Delivery Time: 6–10 business days

Priority Express Shipping

• Processing Time: 0–2 business days
  
• Transit Time: 5–7 business days
  
• Total Delivery Time: 5–9 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather conditions, or circumstances beyond our control.

Shipping Restrictions

We do not ship to PO Boxes, APO/FPO/DPO addresses, or restricted areas.

Lost or Damaged Packages

If your package arrives damaged or does not arrive within the expected delivery timeframe, please contact us at support@caseprestige.com

We will assist in investigating the issue with the carrier and work toward a resolution.

Failed Delivery or Incorrect Address

If a package is returned due to an incorrect or incomplete address provided at checkout, we will contact you to arrange reshipment. Additional shipping fees may apply.

Contact Information

Store Name: CasePrestige

Company Name: MINDSHIFT LABS LIMITED

Company Number: 78005753

Company Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, 000000, Hong Kong

Email: support@caseprestige.com

Phone Number: +1 917 352 8240

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.

Return and Refund Policy

Last Updated: April 3, 2026

We offer a 90-day return window, which means you have 90 days from the date the item was delivered to the shipping address provided at checkout.

Eligibility for Returns

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase is required.

Items sent back without first requesting a return authorization will not be accepted.

How to Start a Return

To initiate a return, please contact us at:

Email: support@caseprestige.com

Please include your order number and reason for return.

If your return is approved, we will provide detailed instructions and the correct return address. Returns must be requested within 90 days of delivery.

Return Shipping Costs

• Customers are responsible for return shipping costs.

• If the item is defective, damaged, or incorrect, we will cover return shipping.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can resolve the issue promptly.

Non-Returnable Items

The following items are non-returnable:

• Gift cards

• Final sale items (if clearly marked)

Refund Timeline

• Once we receive and inspect your return, we will notify you of approval status.
  
• Returns are inspected within 5–7 business days after receipt.
  
• If approved, your refund will be processed to the original payment method within 10 business days. Financial institutions may require additional time to post the refund.
  
• Please allow additional time for your bank or card provider to post the refund.
• If more than 15 business days have passed since approval, please contact us.

Exchanges

To exchange an item, please initiate a return and place a new order for the replacement item.

Return Address

Approved returns must be sent to our designated returns facility:

U.S. Fulfillment Returns Address: 120 N Racine Ave #100, Chicago, IL 60607, United States

Contact Information

Store Name: CasePrestige

Company Name: MINDSHIFT LABS LIMITED

Company Number: 78005753

Company Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, 000000, Hong Kong

Email: support@caseprestige.com

Phone Number: +1 917 352 8240

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.

CONTACT US

CasePrestige is operated by MINDSHIFT LABS LIMITED, a company registered in Hong Kong. We primarily serve customers located in the United States.

CONTACT INFORMATION

Store Name: CasePrestige

Company Name: MINDSHIFT LABS LIMITED

Company Number: 78005753

Company Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, 000000, Hong Kong

Email: support@caseprestige.com

Phone Number: +1 917 352 8240

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.

QUICK LINKS

• Frequently Asked Questions
  
• Shipping Policy
• Return and Refund Policy
• Privacy Policy
  
• Terms of Service

We are committed to providing reliable customer support and assisting you with any questions related to your orders or our products. If you have any questions regarding your order, products, shipping, returns, or general inquiries, please contact us using the details above or by submitting the contact form below.

Our support team carefully reviews each request and will respond as promptly as possible during business days.

About Us

At CasePrestige, we believe that the devices we carry every day deserve more than basic protection. They deserve thoughtful design, reliable craftsmanship, and products created with genuine attention to detail.

Our smartphones have become extensions of our lives. They hold our memories, our conversations, our work, and the connections that matter most. Because of this, protecting them is not just about durability — it is about preserving the tools that help us navigate modern life.

CasePrestige was created to provide carefully selected phone cases and accessories that combine protection, style, and everyday practicality. We focus on offering products that not only safeguard devices but also complement the personal style and needs of the people who use them.

Our goal is simple: to deliver high-quality phone cases and select accessories with transparent service and a reliable shopping experience.

Today, CasePrestige primarily serves customers located in the United States, delivering phone cases and select accessories through trusted fulfillment partners and a dedicated customer support team committed to providing clear communication and dependable assistance.

CasePrestige is operated by MINDSHIFT LABS LIMITED, a company registered in Hong Kong.

Our History

The idea behind CasePrestige began with a simple observation.

In a world where technology is evolving faster than ever, many phone cases and accessories available on the market felt either overly complicated or lacking the quality customers truly needed. Phone cases and accessories were often treated as disposable products rather than thoughtfully designed accessories.

We believed there was an opportunity to do things differently.

CasePrestige was created with the intention of building a store that focuses on well-designed, functional phone cases and select accessories presented with clarity and transparency. Instead of overwhelming customers with unnecessary complexity, our goal has always been to curate products that balance protection, simplicity, and modern aesthetics.

From the very beginning, the focus has been on creating a reliable store where customers know what to expect: clear product descriptions, honest presentation, and support that prioritizes customer satisfaction.

While our journey continues to evolve, the principles that inspired CasePrestige remain the same today.

Our Mission

Our mission is to provide reliable and thoughtfully designed phone cases and select accessories that enhance the everyday technology experience.

We strive to offer products that combine:

• practical protection

• modern design

• long-term usability

At the center of our mission is a commitment to customer trust, transparent communication, and continuous improvement.

Every product we offer and every decision we make is guided by the goal of creating a shopping experience that customers can depend on.

Our Vision

Our vision is to build CasePrestige into a brand recognized for quality, reliability, and thoughtful product selection within the mobile accessories space.

We aim to grow into a store that customers return to not only for products, but for the confidence that comes with knowing they are purchasing from a brand that values professionalism, consistency, and long-term customer relationships.

By focusing on customer experience, innovation, and responsible business practices, we aspire to create a brand that reflects the evolving needs of modern technology users.

Our Values

The principles that guide CasePrestige are simple but meaningful.

Quality
We aim to offer phone cases and select that balance durability, functionality, and aesthetic design.

Transparency
Clear communication and honest product presentation are essential to building trust.

Customer Focus
Every decision we make is centered around improving the customer experience.

Consistency
We believe reliability and professionalism are the foundation of a long-term brand.

A Message From the CEO

When CasePrestige was first envisioned, the goal was never simply to launch another online store.

The ambition was to build something more meaningful — a brand that people could trust when it comes to protecting the devices they rely on every day.

Technology plays an increasingly central role in our lives. Our phones carry our work, our conversations, our memories, and often the most important connections we have with the world around us.

Because of this, products designed to protect and enhance these devices should be created with care and responsibility.

From the earliest stages of building CasePrestige, the focus has always been on creating a reliable store that customers can feel confident returning to.

Every product we introduce and every improvement we make is driven by one principle: building long-term trust with the people who choose our brand.

To every customer who supports CasePrestige — thank you for allowing us to be part of your everyday technology experience.

— CEO, CasePrestige

Our Commitment

As CasePrestige continues to grow, our commitment remains the same:

• providing reliable products

• maintaining transparent business practices

• delivering responsive customer support

• continuously improving the shopping experience

We believe that strong brands are built not only through products, but through trust, consistency, and the relationships formed with customers over time.

At CasePrestige, we are proud to continue building that relationship every day.

Contact Information

Store Name: CasePrestige

Company Name: MINDSHIFT LABS LIMITED

Company Number: 78005753

Company Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, 000000, Hong Kong

Email: support@caseprestige.com

Phone Number: +1 917 352 8240

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.